Right of Withdrawal & Returns

Our right of withdrawal gives you the freedom to reconsider your purchase within 14 days. The right of withdrawal and return allows you to have 14 days after receiving your item to request a return. It is important that you understand the terms of your right of withdrawal to ensure a smooth return.

For a proper return, the item must be unworn, unused, and in the same condition that you received it. The return also requires that the item be sent back with all tags attached and in its original packaging. A receipt or other proof of purchase is also required to validate your return rights.

To initiate your withdrawal, please contact us directly by email at va0998791@gmail.com. Send your returns to the following address:

CLAUALIS HAIR COUTURE
Piatra Montreal
București, România

Damages and issues with your order

We recommend carefully checking your order upon receipt. If you find that the item is defective or damaged, or if you have received the wrong item, please contact us immediately. The right of withdrawal ensures that you are also protected in such cases.

Exceptions to the Right of Withdrawal

However, there are some exceptions to the right of withdrawal. Certain items, such as perishable goods, custom-made items, and personal care products, cannot be returned. Please be sure to check these details before purchasing an item.

Right of Withdrawal for the European Union

If your order is shipped to the European Union, you have the right of withdrawal. You have the right to cancel or return your order within 14 days without giving any reason. The item must be in its original condition, unworn and unused, to be eligible for the right of return.

Refunds

We will notify you promptly once we have received and inspected your return. Upon approval of the return, the refund will be processed within 10 business days to the original payment method you used. If you have any questions, you can contact us at any time at va0998791@gmail.com.